If there are different devices on which I can read Mediajist books, what would they be?
Mediajist books are supported by all modern smartphones and desktop devices! There are plenty of devices that should work perfectly with Mediajist books. These devices include any Apple phone or tablet, modern Android device or desktop computer. Additionally, the majority of mobile reading devices, such as Kindle readers with built in web browsers, will also work with Mediajist books.
I want to use different web browsers to read with. Is this possible?
You can read Mediajist on all mainstream devices with all the popular web browsers. The following are examples of those modern versions we support::
- Google Chrome
- Firefox
- Safari
- Opera
- Internet Explorer (IE) 8 or greater
- Windows
- Mac OS
- iOS
- Android
- Windows Phone
- Linux
My book appears to be broken. What can I do to fix it?
Please get in touch with our support staff, and let us know what book it is that you are having trouble reading and what device you are attempting to access it on. Then, our technical staff will look in to the issue. In most cases, a support representative will be with you within 24 hours.
I have other technical questions. What do I do?
First, use our support contact form and tell us about the issues you are having. Then, our support staff will respond to you as quickly as possible, usually within 24 hours.
I’m having issues accessing my book. What now?
Download Adobe Digital Editions now, here. You’ll need to do this before you can read books from our library.
What devices can I use Mediajist on?
Mediajist is compatible with multiple devices and all our content is fully dynamic. Any iOS device, Android device or desktop computer will allow you to enjoy all our media whether you want to play games, read books or listen to music!
I canceled my membership. Will I receive confirmation of this?
A confirmation will be sent to the email that was used when you created your account after you cancel your membership. You may update your email either with a live representative or through our contact form. If you do not receive a cancellation confirmation email, please reach out to a support representative. However, please check your spam/junk mail first.
Do you have live representatives or email support staff I can contact?
Yes, we do. Live representatives can be reached at 1-866-454-1719, while email support staff can be contacted at support@mediajist.com.
Although I have canceled my membership, I am still being charged. How do I fix this?
You should not be receiving any further charges after you have successfully cancelled your membership and received a confirmation email. If you receive charges by mistake, please immediately contact one of our live representatives who will resolve the issue.
I need to cancel my membership. What is your policy for this?
We allow you to cancel your membership at any time. Although you may have cancelled your membership, you will still retain access to your account for the remainder of your term, but you will not be billed any further.
To cancel my account, what should I do?
Either use our online cancellation form here or contact our live representatives toll-free at 1-866-454-1719 to cancel your account.
How do I get a refund?
Refund eligibility follows the criteria listed below.
Refund status:
Kindly allow 24 hours for your refund to process. You will also receive a confirmation via the email we have for you on file. Please wait 3 to 7 business days for a refund or credit to be visible in your account. If you would like more information regarding our refund policy, you can speak with our live representatives about the matter toll-free at 1-866-454-1719.
- If you encountered technical issues, were a victim of fraudulent activity, or you were billed in error.
- If the experience you expected was not delivered by our website.
Refund status:
Kindly allow 24 hours for your refund to process. You will also receive a confirmation via the email we have for you on file. Please wait 3 to 7 business days for a refund or credit to be visible in your account. If you would like more information regarding our refund policy, you can speak with our live representatives about the matter toll-free at 1-866-454-1719.
What should I look for regarding charges from Mediajist on my statement?
When you check your statement, charges from Mediajist will appear as “mediajist.com 8664541719.” Should you have any questions regarding billing, please contact a support representative.
